Terms and conditions
Terms and Conditions
1. General Provisions
These Terms and Conditions (“Terms”) apply to all orders placed through the online shop operated by Patroa Studio UG (haftungsbeschränkt), Weichselstraße 5, 10247 Berlin, Germany (“Patroa Studio”, “we”, “us”, or “our”).
By accessing our website and/or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing our products.
Our online shop is operated using Shopify, which provides us with the e-commerce platform that allows us to offer and sell our products and services to you.
We reserve the right to update or amend these Terms from time to time. Any changes will apply to orders placed after the updated Terms have been published on our website.
2. Eligibility
By using our website and placing an order, you confirm that you are legally capable of entering into a binding contract.
If you are under the age of 18, you may only use our website and place an order with the consent of your legal guardian.
You may not use our products or services for any unlawful or unauthorized purpose, or violate any applicable laws or regulations while using our website.
3. General Conditions
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, misuse of our website, or violations of these Terms.
Information submitted through our website may be transmitted over various networks and may be subject to technical modifications necessary to comply with technical requirements.
Payment and credit card information is transmitted using appropriate security and encryption technologies.
You may not reproduce, copy, sell, resell, or commercially exploit any part of our website, our services, or our content without our prior written consent.
The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.
4. Accuracy of Information
We make reasonable efforts to ensure that the information provided on our website is accurate, complete, and up to date.
However, we do not guarantee that all information on our website will always be complete, accurate, or current.
The content provided on our website is for general information purposes and may be updated or changed from time to time without prior notice.
We reserve the right to correct errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other content.
5. Changes to Prices and Services
Prices for our products are subject to change without prior notice.
Any price changes will apply only to orders placed after the new prices have been published on our website and will not affect orders that have already been confirmed.
We reserve the right to modify, suspend, or discontinue any product or service at any time.
We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of a product or service, except where required by applicable law.
6. Products and Product Information
We make every effort to display our products, colors, images, and product details as accurately as possible.
Please note that the colors displayed on your screen may differ slightly from the actual colors of the printed product due to differences in screen settings and display technologies.
Certain products may only be available online and may be available in limited quantities.
We reserve the right to limit the quantities of products that we offer or sell, where reasonably necessary.
We reserve the right to discontinue any product at any time.
In the event that a product you have ordered becomes unavailable after your order has been placed, we will inform you as soon as reasonably possible and refund any payment already made for the unavailable product.
7. Orders and Contract Formation
The presentation of products on our website does not constitute a legally binding offer to enter into a purchase contract.
By placing an order through our online shop, you submit a legally binding offer to purchase the products in your shopping cart.
After submitting your order, you will receive an automated email confirming receipt of your order. This email confirms that we have received your order but does not necessarily constitute acceptance of your offer.
The purchase contract is concluded when we expressly accept your order or dispatch the ordered products to you.
If we are unable to accept or fulfill your order for a legitimate reason, we will inform you as soon as possible and refund any payment already made.
8. Prices and Payment
All prices displayed in our online shop are stated in euros and include the statutory value-added tax (VAT), where applicable.
Any applicable shipping costs are displayed separately during the checkout process and before you complete your purchase.
You are responsible for providing accurate and complete billing, shipping, and contact information.
If any of your information changes, you are responsible for updating it so that we can process your order and contact you where necessary.
We reserve the right to cancel or limit orders where we reasonably suspect fraudulent activity, unauthorized resale, or other misuse of our shop.
9. Shipping and Delivery
Shipping costs and estimated delivery times are displayed during the checkout process and/or in our shipping information.
Delivery times may vary depending on the destination, product availability, and the shipping provider.
We are not responsible for delays caused by circumstances beyond our reasonable control, including delays caused by shipping providers, customs procedures, strikes, natural disasters, or other events beyond our control.
If we become aware of a significant delivery delay, we will inform you where reasonably possible.
10. Right of Withdrawal
If you are a consumer within the meaning of applicable consumer protection law, you generally have a statutory right of withdrawal.
Information regarding your statutory right of withdrawal, including the applicable withdrawal period and the procedure for exercising this right, is provided in our separate Withdrawal Policy.
The right of withdrawal may not apply to certain products, including goods that are made to the customer's specifications or are clearly personalized, where such exclusion is permitted by applicable law.
11. Defects and Statutory Warranty Rights
Your statutory warranty rights remain unaffected by these Terms.
If you receive a product that is defective or damaged, please contact us as soon as reasonably possible and provide a description of the issue. Where appropriate, we may ask you to provide photographs or other information so that we can assess the problem.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a reduction in price, cancellation of the contract, or other statutory remedies.
Nothing in these Terms limits your mandatory statutory rights.
12. Optional Third-Party Services
Our website may provide access to certain services or tools operated by third parties.
We do not necessarily monitor or control these third-party services and cannot guarantee their availability, accuracy, or functionality.
Your use of third-party services may be subject to the terms and conditions and privacy policies of the respective third-party providers.
Where permitted by law, we are not responsible for issues arising exclusively from the use of third-party services.
13. Third-Party Links
Our website may contain links to websites or services operated by third parties.
These websites are independent from Patroa Studio, and we are not responsible for their content, availability, privacy practices, or terms and conditions.
If you access or use third-party websites, you do so at your own risk and subject to the terms and policies of those third parties.
14. Customer Reviews and Submissions
If you voluntarily submit reviews, comments, suggestions, ideas, photographs, or other content to us, you agree that we may use such content for the purposes of operating, promoting, and improving our business, subject to applicable law.
You are responsible for ensuring that any content you submit does not violate the rights of any third party.
In particular, you must not submit content that infringes copyright, trademark rights, privacy rights, personality rights, or any other intellectual property or legal rights of third parties.
We reserve the right to remove or refuse to publish content that is unlawful, offensive, discriminatory, defamatory, inappropriate, or otherwise violates these Terms or applicable law.
15. Personal Information
Your submission of personal information through our online shop is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect your personal information and describes your rights under applicable data protection law.
16. Errors, Inaccuracies, and Omissions
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping costs, delivery times, availability, or other information.
We reserve the right to correct such errors, inaccuracies, or omissions and to update information on our website at any time.
If an obvious error affects an order that has already been placed, we will contact you as soon as reasonably possible and handle the matter in accordance with applicable law.
17. Prohibited Uses
You are prohibited from using our website or its content:
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for any unlawful purpose;
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to solicit or participate in unlawful activities;
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to violate any applicable laws, regulations, or legal requirements;
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to infringe our intellectual property rights or the intellectual property rights of others;
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to harass, abuse, insult, threaten, defame, or discriminate against others;
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to submit false or misleading information;
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to upload or transmit viruses, malware, or other malicious code;
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to collect or track the personal information of others without authorization;
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for spam, phishing, scraping, or other fraudulent or abusive activities;
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to interfere with or circumvent the security features of our website or related systems.
We reserve the right to restrict or terminate your access to our website or services if you violate these provisions or any applicable law.
18. Liability
We are liable in accordance with applicable statutory law.
We are fully liable for damages caused intentionally or through gross negligence, as well as for damages resulting from injury to life, body, or health.
In cases of slight negligence, we are liable only for breaches of essential contractual obligations, meaning obligations whose fulfillment is necessary for the proper performance of the contract and on which you may reasonably rely.
In such cases, our liability is limited to the foreseeable and typical damage that could reasonably have been expected at the time the contract was concluded.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
19. Indemnification
You agree to indemnify Patroa Studio against third-party claims arising from your unlawful or unauthorized use of our website or services, to the extent that you are responsible for the relevant violation.
This includes reasonable legal costs incurred as a result of such claims, to the extent permitted by applicable law.
20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
The invalid or unenforceable provision shall be replaced, where legally possible, by the applicable statutory provision.
21. Termination
The rights and obligations arising before the termination of a contractual relationship shall remain unaffected by such termination.
We reserve the right to restrict or terminate access to our website or services if you materially violate these Terms or applicable law.
Any statutory rights of consumers remain unaffected.
22. Entire Agreement
These Terms, together with our Privacy Policy, Withdrawal Policy, Shipping Policy, and any other policies or agreements expressly referred to on our website, constitute the applicable terms governing your use of our online shop and your purchases from us.
Any individual agreement between you and Patroa Studio shall take precedence over these Terms where expressly agreed.
23. Applicable Law
These Terms and any contracts concluded through our online shop shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
If you are a consumer, this choice of law shall apply only to the extent that it does not deprive you of the protection provided by mandatory provisions of the law of the country in which you have your habitual residence.
Mandatory statutory provisions concerning jurisdiction remain unaffected.
24. Changes to These Terms
We may update or amend these Terms where necessary, including due to changes in applicable law, changes to our services, or other legitimate business reasons.
The version of these Terms applicable at the time you place your order shall generally apply to that order.
The current version of these Terms will always be available on our website.
25. Contact
If you have any questions regarding these Terms and Conditions, please contact us at:
Patroa Studio UG (haftungsbeschränkt)
Weichselstraße 5
10247 Berlin
Germany
Email: hi@patroastudio.com
Last updated: October 2026