FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer?
We offer high-quality prints and posters on demand, featuring various designs, artworks, and photography. Our prints are available in different sizes and materials to suit your preferences.

2. Where do you ship?
We ship to all of Germany and across Europe. If you are unsure whether we deliver to your location, please contact our support team.

3. How long does shipping take?
Processing time for orders is typically 2-4 business days. Shipping within Germany usually takes 3-5 business days, while deliveries to other European countries may take 5-10 business days.

4. What are the shipping costs?
Shipping costs depend on your location and the size of your order. The exact cost will be calculated at checkout before you finalize your purchase.

5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.

6. What printing materials do you use?
We use high-quality Fine Art Paper and Canvas materials to ensure vibrant colors and durability. Specific material details are available on each product page.

7. Do you offer custom prints?
Yes, we can print custom designs upon request. If you have a special image or artwork you would like printed, please reach out to our team for more details.

8. What is your return and refund policy?
Returns are accepted up to 30 days after the order is placed. Refunds are issued once we receive the returned product in the same condition it was sent. If you receive a damaged product, please contact us within 7 days of delivery with photos of the issue.

9. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available in your region.

10. How can I contact customer support?
You can reach us via email at patroastudios@gmail.com or through our contact form on the website. We strive to respond within 24-48 hours.

If you have any other questions, feel free to get in touch!